A top priority for everyone at Northstar is having a deep understanding of the goals our clients have for their projects. This involves building a close working relationship right from the start. To appreciate the quality of the work we do and services we provide, we feel it’s best to hear from our clients in their own words.
Harvard University Housing
“Northstar does all of Harvard University Housing’s capital project management work on 3,000 University-owned apartments in 108 buildings that serve Harvard graduate students, faculty and staff in Cambridge and Boston. We have an extremely varied portfolio that ranges in size from single-family homes to 500-unit apartment complexes, and in age from seven- to more than one-hundred years old. We typically run at 100% year-round occupancy, which results in a complex project management program, as we continuously renew the properties.
For more than ten years, Northstar principals and their associates have partnered seamlessly with us to build and renovate the Harvard University Housing portfolio. We’ve completed hundreds of projects together with no unresolved issues; they’ve become an integral part of our team. Northstar is an extremely consistent and high-quality partner providing creative, custom solutions to the myriad of challenges we face regularly – most in occupied buildings in densely developed neighborhoods. They provide focused, principal-directed project teams for our constantly evolving project requirements. They are sensitive to our needs from a resident interaction, operations, and financial perspective, and they provide highly-skilled strategic professionals in a transparent environment. They think like we do, they take on our challenges as their own, and they always offer solutions to counter unexpected challenges. They are truly a trusted advisor.”-Steven Nason-Managing Director, Harvard University Housing
“From partners down to project managers, everyone I’ve interacted with at Northstar excels at both communication and project management. We rely upon their understanding of the development process and trust that their project learning curve will be minimal due to their vast experience and their internal structures. Northstar principals not only sell the work, but they come in, roll up their sleeves, and stand with the project team to get the job done.
Because of this dedication, issues get resolved, challenges are met, and relationships are maintained on an extremely high professional level. Their attention to detail and lack of ego makes them an enjoyable firm to work with, not just professionally, but personally. We couldn’t do what we do without them.”
“Northstar has been a great partner in all of our phased expansion and renovation projects. Every project has come in on time and under budget, which is nice. But, they are more than that to us. They are extremely attentive to detail, business focused, and very client centered. They showed genuine concern for our comfort and sought input at every turn. They considered our wants and needs, culture and goals, and made sure all were represented in the final project. They also helped manage the expectations of our staff when we moved from isolated offices to an open air environment plan. Without Northstar, our projects wouldn’t be run nearly as well, and our staff wouldn’t be as well-adjusted as they are today. We credit Northstar with these positive outcomes.”- Joan Wallace-Benjamin, President The Home for Little Wanderers
“Northstar is a trusted and valued partner who consistently provides outstanding project management services for our tenant fitout work. Their technical expertise in engineering and financial management is unparalleled. They interface effectively with landlords and contractors to ensure that our project work is executed as designed with minimal surprises during the construction phase. Their project managers are professional and integrate seamlessly with our in-house team.”- Karen P. Real Estate Director of Financial Services Firm
“With a ten-year, $100M campus consolidation and revitalization project underway, I relied upon Northstar’s expertise in construction and construction contracting to ensure we maximized our value, while trusting their strategic advice at every stage of the design and construction process. They understood and imitated our business model, using that knowledge to efficiently direct the architectural and design team members towards appropriate and reliable conclusions. For anyone considering a major construction project, Northstar comes highly recommended – from myself, my user community, and my management team.”- Raymond Leavitt, Director of Corporate Real Estate, Retired, The MITRE Corporation
“Our projects with Northstar involved the transition of several outdated spaces into modern, employee-centric work environments where staff enjoy continuity, collaboration, and state of the art amenities and finishes. The quality of work provided by Northstar’s staff goes beyond a well-thought out and extremely well-coordinated renovation. They are on-schedule and on-budget as a rule, and never failed in that aspect. Their leadership is top notch, with a command of the process and excellent experience with large scale buildouts. Project management’s attention to detail is superior and the team as a whole is excellent at communicating all relevant information in a manner that keeps the process moving forward. Every meeting with our stakeholders was relevant, informative, and productive, with time well spent and never wasted. The icing on the cake is that the quality and atmosphere of our new environment has increased recruitment efforts immensely. We are thrilled with Northstar’s performance, and would recommend them to anyone seeking an owner’s project manager for a complicated, multi-phase and multi-purpose renovation project.”- David Higgins, Vice President Integrated Supply Chain Textron Systems | Textron Weapon & Sensor Systems
“The Northstar team has supported all phases of our transition into Boston, Cambridge and Kendall Square. As a new entrant into a complex and active market, your leadership and expertise have provided an advantage in our efforts to establish a presence in a new market for our company. Northstar was one of the first partners we engaged in establishing a presence in Cambridge in late 2014 and our collaboration over the last 12 months has resulted in the design/build of a renowned facility for our leading biopharmaceutical company – the outcome of your work continues to inspire and delight our employees and guests. We look forward to our continued collaboration with our Northstar partners long after the construction ends. We were fortunate to receive a reference for such a great partner. Thank you for the work that we’ve done and the work that we’re yet to do.”- Todd Cruikshank, Program Manager Baxalta Cambridge R&D and Innovation Center
“Northstar is an extremely reliable company that understands our business and how to get things done. They provide the necessary resources to deliver a quality product in a safe and timely fashion, and from an owner’s perspective, are a pleasure to work with. We trust them to provide consistent and high-quality attention to projects of all sizes, and we find all team members to be approachable, professional, and most importantly understanding of our needs. Having a principal on every project ensures a vast level of experience and technical oversight we greatly appreciate. They communicate in a fashion that clearly defines project components and they alert us well in advance of a pending decision that needs to be made, how we might best address it, and how our decisions will impact our projects down the road. We find their recommendations to be clear, practical, and easily executable, and we rely upon their partnership and strategic advice on a variety of projects in many different locations.”- Patrick Burns, Director of Project & Asset Management National Grid
“I have nothing but wonderful things to say about my experience with Northstar. They are incredibly professional, they take a thorough and comprehensive approach to every aspect of the project, and they integrate into the project team seamlessly in order to make transitions happen quickly and efficiently. Most importantly, we trust that their number one objective is to preserve our best interests. What started out as a successful relationship on a project for the Home for Little Wanderers transitioned into a more than seven-year relationship on multiple complex projects for AEW, and we’ve been nothing but incredibly happy with their performance.”- Pam Herbst, Managing Director AEW Capital Management
“I was most impressed with the people skills of the Northstar team, their ability to meet deadlines, and the way they consistently drove constructive decision making at every turn. I entered every meeting with full confidence they’d be prepared with the relevant information my team needed to make informed decisions. With a team approach, which included two senior-level principals and one dedicated project manager, they worked in lock-step to provide clear guidance and insight. This proved to be an effective way to demonstrate complete project understanding while paying attention to the details necessary to create a functional and aesthetically breathtaking project. They are excellent communicators, and in my opinion, the value they brought to our project is undeniable.”- Matt Gabree, Director of Global Office Experience TripAdvisor